Frequently Asked Questions about CommunityViz Technical Support

• When is my CommunityViz support renewal due?
  Support is usually purchased for 12 months at a time and comes up for renewal on the anniversary of your initial purchase. Long-term support contracts (more than 12 months) may have different terms and benefits.
• Does support include upgrades?
  Yes. Customers whose support is up-to-date are eligible to receive maintenance, upgrades, and new versions (dot releases and full releases) for free. Shipping and handling fees may sometimes apply.
• How often are upgrades released?
  While we cannot be certain of future releases, in the past we have generally released approximately one dot release, one full release, and several unnumbered upgrades each year since 2002.
• How do CommunityViz, Placeways, and Orton relate?
  The Orton Family Foundation, which invented CommunityViz, has designated Placeways, LLC as the exclusive authorized technical support provider for CommunityViz. Placeways is also under contract to the Foundation to provide distribution services and software development for CommunityViz, so Placeways staff members are in an ideal position to provide knowledgeable, in-depth support services.

• I purchased CommunityViz - Self-Service and now I want to upgrade to a new version. What are my options?
  If you purchased your software within the past 90 days, you can add Technical Support now for $650 and get the newest version for free along with all the other benefits of support for one year. Alternatively, you can purchase a new Self-Service (software-only) version for $350.

• Is there an additional discount for non-profits or small communities?
  Unfortunately, no. CommunityViz software and technical support are already generously discounted in keeping with the Orton Family Foundation's philanthropic mission. Organizations with limited financial resources can choose the Self-Service version of CommunityViz which includes free web-based support resources.